Terms & conditions

These terms apply to all services, treatments and appointments of Matay's Barbershop, located at Haaksbergerstraat 358, 7513 EJ Enschede. "Customer" means anyone who books an appointment or has a treatment carried out.

By booking an appointment, whether through our booking system, by phone, via WhatsApp or as a walk-in, you agree to these terms.

You can book an appointment in several ways:

• Online through our booking system on the website
• By phone at +31 6 36484780
• Via WhatsApp
• As a walk-in (subject to availability)

For an online booking you receive a confirmation. Please arrive a few minutes before your appointment so we can start on time and give you our full attention.

Can't make it? No problem, just let us know in good time. We kindly ask you to cancel or reschedule your appointment at least 24 hours in advance.

Cancelling on time is free of charge. That way we can offer your slot to another customer. You can cancel or reschedule through the booking system, by phone or via WhatsApp.

If you repeatedly cancel at very short notice or do not show up, we may ask you to confirm in advance in future. We do not charge penalties, but respecting each other's time keeps the waiting list fair for everyone.

Running a little late? Let us know and we'll see what's possible. If you arrive late, the treatment time may be shorter, because the next customer needs to be seen on time. The price stays the same in that case.

Our current prices are shown in the shop and in the booking system. All prices include VAT. Payment is due directly after the treatment, in cash or by card.

We do our best to keep prices up to date, but reserve the right to change them. The price that applies at the time of your treatment is decisive.

We stand behind our craftsmanship. Not satisfied with the result? Let us know right away in the shopand we'll fix it on the spot.

If that doesn't work out as hoped, our not happy, money back guarantee applies. So always report any dissatisfaction as soon as possible, preferably during or right after the treatment, so we can find a good solution together.

Gift cards from Matay's Barbershop can be redeemed for treatments in our shop. A gift card cannot be exchanged for cash and cannot be split, unless stated otherwise.

Gift cards are valid until the date stated on the card or, if no date is stated, for the statutory period. Keep your gift card safe; we cannot replace it in case of loss or theft.

We want everyone to feel welcome and at ease. That's why we ask you to treat our barbers, other customers and our premises with respect.

In case of inappropriate behaviour, aggression or nuisance, we may refuse or end a treatment. Damage caused to our property may be recovered.

Our barbers work carefully and professionally. Do you have an allergy, sensitive skin or a condition that may be relevant? Please tell us in advance so we can take it into account.

Matay's Barbershop is not liable for damage resulting from incorrect or incomplete information provided by the customer. Our liability is limited to the amount of the relevant treatment, except in cases of intent or gross negligence. We are not liable for loss or theft of personal belongings in the shop.

Have a complaint? Preferably tell us straight away in the shop so we can resolve it directly. If that's not possible, contact us at mataysbarbershop20@gmail.com or +31 6 36484780. We take every complaint seriously and respond as quickly as possible.

We handle your personal data with care. Read exactly how in our privacy statement. For the use of cookies on our website, please see the cookie statement.

Dutch law applies to these terms and to all agreements with Matay's Barbershop. We prefer to resolve disputes through good consultation first. If we cannot reach an agreement together, the competent court in the district of Overijssel has jurisdiction.

We may update these terms from time to time. You can always find the most current version on this page.